This is an excellent article that addresses talent, but think beyond ideas, also think about empowerment with customers. Sadly it is always management that is the weak link. The challenge is to reduce defensiveness, rid the control mentality and move to a new reality where managers are supporters and their success is based on staff success. Yes, managers need to manage the support of staff, not the staff themselves.
Unfortunately, many executives and HR professionals have spent the last few decades solving the wrong problem. They are correctly convinced that growing their business requires having more talent than their competitors. They are also convinced that they must compete hard to win talent that might otherwise go to their competitors. Instead they should be more fully utilizing the talent they already have.