May 2009
Monthly Archive
Six ways to make Customer Service work for you
MattE 12 May 2009 | : Marketing, consumer engagement
Customer service is an aspect of business that either seems to be done well, or very badly.
This posting comes about after reading a thread on a forum I frequent that was discussing why businesses don’t return call, are slow or fail to reply to emails.
The examples the original poster gave included unsatisfactory dealings with businesses he had been a customer of for a number of years and was for products that ranged in price from $50 up to over $500.
But one contribution to the discussion really floored me. In it, the poster made some direct points; Continue Reading »
Mobile service to extend to Mount Everest
MattE 08 May 2009 | : General, SMS
The ease of providing telephone services in the mobile spectrum compared to land-line based services is clearly demonstrated by this plan from the Nepal Government.
A Nepali telecom firm plans to expand its mobile phone services to the top of Mount Everest, benefiting climbers on the world’s highest mountain, a company official said last week, the Age reports.
Hundreds of climbers, who go to the 8850-metre Mount Everest every year, depend on expensive satellite phones to speak with their families as the remote Himalayan region does not have communication facilities.
LOW cost self managed SMS service launced
PlusOne Marketing announces a low cost self-managed outbound SMS service for small business wanting to make use of SMS for customer communications, staff communications etc.
- Free account establishment
- No contracts
- No pre-purchase of messages
- Mail merge
- Scheduled sending
- Messages from under 14 cents
